Online hotel booking in Kenya, from the first booking engine onwards
Sarova Hotels pioneered online hotel bookings in Kenya with an automated booking engine and a local payment gateway, so guests could reserve and pay online in one step.
- Client
- Sarova Hotels (Kenya), hotel and lodge group
- Region
- Kenya
- Services
- Design · Build · Integrate · Support
Challenge
Reservations and payments depended on telephone, email and manual confirmation. Guests could not book and pay online, and staff re-keyed every booking.
Operational context
A multi-property group with city hotels and safari lodges, each with its own rates, room types and availability. [Number of properties and rooms at the time.]
Solution
An automated online booking engine connected to a local payment gateway, giving guests real-time availability, instant confirmation and secure online payment. [Integration with the property management system, if applicable.]
Outcome
Seamless online reservations and payments across the group, and one of the first online hotel booking services in Kenya. [Verified figures to follow.]
Technology and integrations
- Online booking engine
- Local payment gateway integration
- [Property management integration]
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